FAQ

Straight answers on DISCOVER / FREE, DECIDE / PRO, ELITE, QUANT, INSTITUTIONAL, sharing, and AI Chat.

Is BLACKDARK financial advice?

No. Outputs are decision intelligence for research only. You verify on the Public Accuracy Ledger and remain responsible for your actions.

Do you guarantee accuracy or profits?

No. We sell reviewable decisions and proof — not guaranteed returns. Hits and misses are published on the Ledger.

What is DISCOVER / FREE ($0)?

Public Prove surface: Trust Pulse + Why + shareable Decision Certificate, with a daily certified decision limit and Free Proof watermark.

What do I get with DECIDE / PRO ($19.99/mo or $199/yr)?

Operate lens: daily habit depth — unlimited Oracle (no Free daily ceiling), Portfolio AI, alerts, no Free watermark, plus AI Chat. 7-day trial available.

What is SEE THE EDGE / ELITE ($49.99/mo or $499/yr)?

Desk lens: packaging to convince someone else — Signal-to-Noise, Stealth views, Evidence pack, API priority.

What is EXECUTE THE EDGE / QUANT ($129.99/mo or $1,299/yr)?

Quant depth: backtesting suite, higher API scale, and systematic workflow tools for serious desks.

How do funds engage (SCALE THE EDGE / INSTITUTIONAL)?

Room lens from $999/mo — Data Room and Integration Addendum. Talk to us; not self-serve checkout.

What can I share on social / WhatsApp?

Share Proof Cards and Ledger snapshots (decision + short why + verify link). Do not share API keys or private holdings.

Where is AI Chat and who can use it?

Inside the dashboard Operate/Desk experience. Available on DECIDE / PRO and paid tiers above. It explains the current decision context — it does not replace the Oracle or guarantee outcomes.

How do I reset my password?

Use Forgot password on the Login page. We email a one-time link (SMTP or queued outbox).

How do refunds work?

See /refund. Self-serve plans are USD monthly; trials convert unless cancelled. Refunds follow the refund policy and applicable law.

How do I contact support or WhatsApp?

Use /contact for email channels. WhatsApp Business appears when WHATSAPP_BUSINESS_E164 is configured. Phone is institutional/optional only.

Where do I send product suggestions?

Use /feedback — suggestions are stored and emailed to support. Never include card numbers or passwords.

How it works · Contact · AI Chat (Pro+)

Anti-Hype · Not financial advice · Verify claims on the Public Accuracy Ledger.